Terms of sale
1. General
1.1 All deliveries and services are based on these terms and conditions as well as any separate contractual agreements.
1.2 We are not bound by the purchasing conditions of the ordering party even if we do not expressly contradict them. Furthermore we are not bound by explanations which deviate from our General Terms and Conditions, for example, in the order acknowledgement of the ordering party sent after conclusion of the agreement.
2. Quotation and conclusion of contract
2.1 All quotations are non-binding unless they are expressly as marked as binding.
2.2 A customer´s order is accepted by sending an order confirmation in written form. An advanced confirmation of the receipement of the order does not represent the confirmation of the order.
2.3 Informations from the Lioninox SAS about dimensions, weight, technical data etc. as well as pictures and illustraiton above all on the website of Lioninox are not binding unless their usability for the contractually agreed purpose presupposes an exact match. They don not constitute a warrany but serve only for the description or indentification. Customary deviations and thos that take place due to legal regulations or technical improvements are permitted, as far as they not impair the usability for the contractually agreed purpose. The same applies to the replacement of components by technically at least equivalent.
2.4 The Lioninox SAS retains ownership or copyright to alle made offers and cost estimations as well as other documents that have been provided to the customer. The customer is not allowed to make available these documents to third parties without our express approval. The same shall apply to other technical details which are obtained from our delivery or which we reveal to the customer in the quotation, in other correspondence or during negotiations.
3. Prices and payment
3.1 Our prices are quoted ex works. On our website they are given without VAT, including packaging, unless another offer has been subitted or agreed. We charge the price in effect on the date of delivery.
3.2 Additional costs caused by complications during the transort are overtaken by the customer, if Lioninox isn´t liable for these complications. The charges, consular fees, customs and other costs are overtaken by the customer.
3.3 We deliver only against prepayment by bank transfer and other safe payment options. The confirmation of an order takes place from the date of receipt of payment, after a written confirmation from the Lioninox SAS.
3.4 As payment methods Lioninox SAS provides the following options
- Prepayment by bank transfer
- PayPal
- Credit card
4. Delivery
4.1 The goods are packed in accordance with the mode of transport. The customer must make available to the carrier the necessary facility to upload the material (personal, elevator etc. ) The drivers delivery only until the groundfloor or the sidewalk.
4.2 If the delivery times of certain articles are too long, Lioninox can make partial deliveries so that the customer can receive faster the already available material. The additonal costs are overtaken by Lioninox SAS.
4.3 The customer must check the goods at the time of delivery, even if the packaging appears to be in good condition. All claims must be explicitly indicated on the delivery order (except hidden defects) and must be communicated to Lioninox written within 24 hours.
5. Delivery time
5.1 Many prodcuts on our website are available in a few days. The delivery time are indicated on each product in working days (but they are not binding) and the information is given on the order confirmation too. They are valid from the date of receipt of payment.
5.2. The delivery will be send to the delivery address which is indicated by the customer in the order. Deliveries are made from the stock or the factory
5.2 The supplied delivery dates by the Lioninox SAS are only approximate.
5.3 In case of force majeur, Lioninox is entitles to postpone the delivery to a later date. The contracting parties are entitled to withdraw from the contract if cicumstancesdo not allow the continuation of the business relationship.
6. Reservation of proprietary rights
6.1 Each delivery takes palce under the retentions of property. The ownership of the goods are transferred from the delivery of the supplied items. From this moment all obligations of the contract be the Lioninox SAS and the customer have been fulfilled.
7. Complaints
7.1 The customer must check the goods at the time of delivery, even if the packaging appears to be in good condition. All claims must be explicitly indicated on the delivery order (except hidden defects) and must be communicated to Lioninox written within 48 hours. Hidden defects must be send written within 6 days.
7.2 Only the claims, which have been mentioned on the delivery note and communicated within the deadline, will be considered and processed by Lioninox SAS.
8. Warrany
8.1 Lioninox SAS warranted all products for a period of 2 years except for the electric insect killers with the reference 4858XX. For them the warranty is 1 years only.
8.2 The warranty covers defects in the materials and production but not the wearing, misuse and bad/incorrect maintenance of the products.
8.3 The warranty claim does not apply if the customer changes the purchased object without the express consent of Lioninox SAS or the products has been modified by third parties.
8.4 The invoice is proof of warranty. The warranty period begins from the date for facturation.
9.Right of return
9.1 The customer has a period of 14 days from the delivery date to exercise his right of return. The goods must be returned in its original packaging. The return costs has to be covered by the customer. Lioninox SAS must be informed written by the customer of the return. After receiving the goods are checked and if everything is ok the value of the goods will be refund.
9.2 The right of return doesn´t apply in the following cases:
- Products with a specification that they are excluded from the right of return
- Products which aren´t returned in their original packaging
- Products which aren´t returned completed (items are missing) including those where the stainless steel protective plastic has been removed.
- Customized products
- Outlet products
- Used products
- Products which are order in high quantities, with an additional discount by Lioninox SAS
All products that are made of stainless steel are lined with a protective plastic, which protects them from scratches, bumps and dirt. Any product whose protective plastic has been removed by the customer, will be considered, for all purposes, as used. For this type of case it will no longer be possible to exercise the right of withdrawal.
Before returning the goods, the customer must inform Lioninox written by mail to info.de@lioninox.com. The customer will be informed of the return modalities. If the customer doesn´t inform before the return Lioninox, the goods won´t be accepted and refunded.
10. Privacy Policy
10.1 By registering on the website Lioninox (including opening a customer account or subscribing to service provided on the Lioninos site) websit users agree to provide us with sincer and true informtation concerning them.
10.2 Communication fals information is contrary to these terms of us. Lioninox is only holder of informations about you.
10.3 Some of these informations can be passed on to subcontractos (some of them can be outside of the europeen union), which Lioninox engages for the execution of his services.
10.4 You always have the right to information about the data stored about you, its origin and recipient, as well as about why it is being stored. You also have the righto to request deletition and/or blocking, as well as correction of your data, at any tiem. Please contact us with any requests at info.de@lioninox.com. You can cancel the newsletter at any time. Please send in this case a mail to promotion@lioninox.fr with the subject "deregistration".
11. Applicable legislation and jurisdiction
11.1 The legal relationship between the customer and Lioninox is subject of the German law under exclusion of the CISG law.
11.2 The place of execution and competent court are based in Berlin (Germany).
11.3 If the contract of the terms and conditions include a neutral of unenforceable provision the effectiveness of special provisions or contract remain unscather.